GLOSSARY TERM-8TH SEM

BLUE PRINT: A blueprint is a guide for making a plan for the building

BREAK DOWN/ LOAD OUT/ STRIKE-These terms all mean to take down equipment and clear away items that have been set up for an event, after the event is complete.

BUDGET – A budget is a plan that projects both the revenue, that the hotel anticipates and the expenses for a set period of time. (Quarterly, Annually etc.)

Capital budgets: These allocate the use of capital assets that have a life span considerably in excess of one year; these are assets that are not normally used up in day to day operations

DAMASK: It is a figured fabric of silk, wool, linen, cotton, or synthetic fibers, with a pattern formed by weaving. It is commonly found in table linens. Damask cloth is most commonly made of flax yarns.

DEEP CLEANING: intensive or specialized cleaning undertaken in guest rooms or public areas, often conducted according to a special schedule or on a special project basis.

EMCEE- This is the host who presides over the event program. Emcee is shorthand for ‘Master of Ceremonies (MC)’.

EMPLOYEE RETENTION: Practices and policies designed to create a work environment that makes employees want to stay with the organization, thus reducing turnover.

EVALUATION: It is the re-examination process done by the organization/ management/HR, to identify whether training is providing the expected benefits and meeting the identified needs

FLOOR PLAN (in terms of event management) - the lay out of the room to include table and seating arrangements along with entertainment or stage area

GUEST SUPPLIES- These are the supplies,  given to the guest or provided in all the room, basic supplies which they need in day-to -day life, standard items needed to be kept in the room. E. g. tooth kit, water bottles etc.

INDUCTION- The process of introducing new members into an organization. The aims of induction are to provide them with an overview of the whole organization and their place in it, and to give them a taste of the organizational cultural and the nature of the psychological contract they will be making

INVENTORY- stock of purchased operating supplies, equipment, and other items held for future use in the department

INVENTORY CONTROL- a management function for classifying, ordering, receiving, issuing and accounting different items used for daily housekeeping operation

JANITOR’S CLOSET (janitor is a cleaner or care taker of an area or building): A closet where cleaning chemicals and equipment are placed, especially in public area.

JOB ANALYSIS: The process of gathering information about the requirements and necessary skills of a job in order to create a job description

JOB DESCRIPTION: A written statement detailing the duties of a particular job title

MENTORING: An informal training process between a more experienced person and a junior employee

MICE-Meetings, Incentives, Conventions, and Exhibitions

NAPERY- Table linen

NO SHOW- An expected guest (delegate/ hotel guest/ attendee) who does not attend and hasn’t advised/inform the organizer or hotel of a planned absence or delay

OFF-JOB-TRAINING: training that takes place away from the employment site

ON- JOB TRAINING: training that takes place in the actual work setting under the guidance of an experienced works, supervisor, or trainer. It is a form of training that is given during working hours

PAR LEVEL: It is the minimum amount needed to have on hand to ensure the smooth functioning of the department.

PEER APPRAISAL: A performance assessment given by an employee’s peers who have observed the employee’s job performance.

PERFORMANCE APPRAISAL: A periodic review and evaluation of an individual’s job performance

PETITE FOUR: It is a French term, used for small bite-sized confectionery or savory appetizer.

PRE-REGISTRATION: A service often arranged for VIPs, Regular Guests and Groups in which they are preassigned the rooms so that when they arrive they simply pick-up the room keys after signing the registration card

ROOM INSPECTION: A detailed process in which guest rooms are systematically checked for cleanliness and maintenance needs

THREAD COUNT- is a measure of the coarseness or fineness of fabric, and is also known as the number of threads per inch or TPI. It is measured by counting the number of threads contained in one square inch of fabric or one square centimeter, including both the length (warp) and width (weft) threads

ROLE PLAY- acting the part of another person in a therapeutic or business game situation (a test based on hypothetical situation, in which candidates play themselves and are evaluated within a group) playing a certain role for the particular affect it will cause

SIMULATION TRAINING: The creation of a controlled replication of a real life situation for purposed of training, analysis or policy decision-making. It may be abstract and use sophisticated mathematics (like a simulation, or model, of the world economy) or concrete and use the business game

STOCK TAKING- physical verification of inventory by counting up stock

360 SURVEY: An employee feedback program whereby an employee is rated by surveys distributed to his or her co-workers, customers, and managers. HR departments may use this feedback to help develop an individual’s skill or they may integrate it into performance management programs.