GLOSSARY TERM-8TH SEM

BLUE PRINT: A blueprint is a guide for making a plan for the building

BREAK DOWN/ LOAD OUT/ STRIKE-These terms all mean to take down equipment and clear away items that have been set up for an event, after the event is complete.

BUDGET – A budget is a plan that projects both the revenue, that the hotel anticipates and the expenses for a set period of time. (Quarterly, Annually etc.)

Capital budgets: These allocate the use of capital assets that have a life span considerably in excess of one year; these are assets that are not normally used up in day to day operations

DAMASK: It is a figured fabric of silk, wool, linen, cotton, or synthetic fibers, with a pattern formed by weaving. It is commonly found in table linens. Damask cloth is most commonly made of flax yarns.

DEEP CLEANING: intensive or specialized cleaning undertaken in guest rooms or public areas, often conducted according to a special schedule or on a special project basis.

EMCEE- This is the host who presides over the event program. Emcee is shorthand for ‘Master of Ceremonies (MC)’.

EMPLOYEE RETENTION: Practices and policies designed to create a work environment that makes employees want to stay with the organization, thus reducing turnover.

EVALUATION: It is the re-examination process done by the organization/ management/HR, to identify whether training is providing the expected benefits and meeting the identified needs

FLOOR PLAN (in terms of event management) - the lay out of the room to include table and seating arrangements along with entertainment or stage area

GUEST SUPPLIES- These are the supplies,  given to the guest or provided in all the room, basic supplies which they need in day-to -day life, standard items needed to be kept in the room. E. g. tooth kit, water bottles etc.

INDUCTION- The process of introducing new members into an organization. The aims of induction are to provide them with an overview of the whole organization and their place in it, and to give them a taste of the organizational cultural and the nature of the psychological contract they will be making

INVENTORY- stock of purchased operating supplies, equipment, and other items held for future use in the department

INVENTORY CONTROL- a management function for classifying, ordering, receiving, issuing and accounting different items used for daily housekeeping operation

JANITOR’S CLOSET (janitor is a cleaner or care taker of an area or building): A closet where cleaning chemicals and equipment are placed, especially in public area.

JOB ANALYSIS: The process of gathering information about the requirements and necessary skills of a job in order to create a job description

JOB DESCRIPTION: A written statement detailing the duties of a particular job title

MENTORING: An informal training process between a more experienced person and a junior employee

MICE-Meetings, Incentives, Conventions, and Exhibitions

NAPERY- Table linen

NO SHOW- An expected guest (delegate/ hotel guest/ attendee) who does not attend and hasn’t advised/inform the organizer or hotel of a planned absence or delay

OFF-JOB-TRAINING: training that takes place away from the employment site

ON- JOB TRAINING: training that takes place in the actual work setting under the guidance of an experienced works, supervisor, or trainer. It is a form of training that is given during working hours

PAR LEVEL: It is the minimum amount needed to have on hand to ensure the smooth functioning of the department.

PEER APPRAISAL: A performance assessment given by an employee’s peers who have observed the employee’s job performance.

PERFORMANCE APPRAISAL: A periodic review and evaluation of an individual’s job performance

PETITE FOUR: It is a French term, used for small bite-sized confectionery or savory appetizer.

PRE-REGISTRATION: A service often arranged for VIPs, Regular Guests and Groups in which they are preassigned the rooms so that when they arrive they simply pick-up the room keys after signing the registration card

ROOM INSPECTION: A detailed process in which guest rooms are systematically checked for cleanliness and maintenance needs

THREAD COUNT- is a measure of the coarseness or fineness of fabric, and is also known as the number of threads per inch or TPI. It is measured by counting the number of threads contained in one square inch of fabric or one square centimeter, including both the length (warp) and width (weft) threads

ROLE PLAY- acting the part of another person in a therapeutic or business game situation (a test based on hypothetical situation, in which candidates play themselves and are evaluated within a group) playing a certain role for the particular affect it will cause

SIMULATION TRAINING: The creation of a controlled replication of a real life situation for purposed of training, analysis or policy decision-making. It may be abstract and use sophisticated mathematics (like a simulation, or model, of the world economy) or concrete and use the business game

STOCK TAKING- physical verification of inventory by counting up stock

360 SURVEY: An employee feedback program whereby an employee is rated by surveys distributed to his or her co-workers, customers, and managers. HR departments may use this feedback to help develop an individual’s skill or they may integrate it into performance management programs.

GLOSSARY TERMS-4TH SEM

Area Inventory list- A list of all items and surfaces within a particular area that require the attention of the housekeeping personnel

Bonsai: It is a Japanese art of planting a tree in a tray. It is the art form using cultivation techniques to produce, in containers, small trees that mimic the shape and scale of full size trees.

Buffing: It is a process to clean or polish (metal) or give a grain-less finish of high luster to (plated surfaces) with a buffing cloth or buffing pad.

Burnishing: It is the process of polishing the floor at a higher speed to produce wet-look shine. For this process ultra-high-speed floor machine is used at 1500-2500 rpm.

Chicken wire: It is also called ‘wire mesh’ or ‘wire netting’, is a fine- gauge wire used to cover floral foam blocks in large displays.

Damp dusting: This is the most preferred way of cleaning in hotels as surfaces can be wiped as well as dusted, removing any stick or dirty mark at the same time.

Dirt: This implies dust held together firmly by moisture or grease on rough surfaces.

Dust: This is composed of loose particles deposited from the air. It contains both organic (human and animal hair, dead skin cells, plants) and inorganic (sand, dry earth) matter.

Ergonomics: It is the process of designing or arranging workplaces, products and systems so that they fit the people who use them.

Floriculture: It is the branch of ornamental horticulture concerned with growing and marketing flowers.

Foliage: This consists of tall stems, flowering spikes, or bold leaves that are used to create the basic framework or skeleton. This line material may be straight or curved and it sets the height and width of the finished arrangement. Examples – Gladioli, birds of paradise, golden rods, larkspur, asparagus ferns, palms, tuberose and lilies.

Foreign matters: These may be dead flowers, contents of wastepaper basket and ashtrays, as well as stains from the deposition of foreign substances (as opposed to the result of a chemical reaction).

Grime: dirt ingrained on the surface of something.

Guest amenities- All the luxury items that a hotel gives away to the guest at no extra cost

Guest essentials- items that are essential to the guest room and are not expected to be used up or taken by the guests

Guest expendables- Guest expendables are those supplies that are expected to be used up or taken by the guest on leaving the property.

Guest loan item- these are guest supplies which are not placed in the guest room but being available, if requested by the guest on loan basis

Guest supplies- All the items that are conducive to the guest‘s material comfort and convenience.

Horticulture: the science and art of growing fruits, vegetables, flowers, or ornamental plants

Inventory -stock of purchased operating supplies, equipment, and other items held for future use in the department

Inventory control- a management function for classifying, ordering, receiving, issuing and accounting different items used for daily housekeeping operation

Kenzan: It is a type of pin-holder, used in making certain type of Ikebana. It is a series of sharply pointed pins are firmly held in a solid lead base, to hold thick and heavy stems securely by impaling them on the pins.

Landscaping: It is the process of making a garden or other piece of land more attractive by altering the existing design, adding ornamental features, and planting trees and shrubs

Maximum quantity-is the greatest number of purchase units that should be in stock at any time. It must be consistent with available storage space and must not be so high that a large amount of cash is tied up.

Microfiber cloth: A suitable lint-free cloth at the correct level of dampness should be used so as to avoid leaving any smears.

Minimum quantity- is the fewest number of purchase units that should be in stock at any time. The inventory should never fall below the minimum quantity.

Moping: This is the preferred way to remove dust, sand or grit from the floor

Musculoskeletal disorders (MSDs): these are injuries or pain in the human musculoskeletal system, including the joints, ligaments, muscles, nerves, tendons, and structures that support limbs, neck and back

Olericulture: It is the science of vegetable growing.

Oasis: It is a cellular plastic material used as floral foam. It is available in two types – green foam and brown/grey foam.

Par stock- it is a minimum stock required for the daily function of a department.

Polishing: This process uses soft pad or brush to remove some soil and put the shine back on the surface.

Pomology: It is the science of fruit-growing.

Redecoration: It is the process to freshen or change in appearance of the area by refurbishing or by applying new paint or wall paper to area in different style and pattern

Refurnishing: It is the process to provide with new furnishings to the area

Remodelling: remodelling works to improve upon or transform the existing design and layout of a room

Renovation: It is the process to repair and improve the structure of an area or a building

Restoration: the process of returning the area, room or a building to its earlier good condition

Scrubbing: This is the process to remove dirt, grime, etc. from something by hard rubbing while washing/ cleaning.

Stain: This is discoloration caused on a hard or soft surface by a substance containing dyes, proteins, acids or alkali's. Stains cannot be removed by routine cleaning process. It must be removed as soon as they occurred, by using solvents to dissolve it or an acid or alkaline to neutralize it.

Stock taking- physical verification of inventory by counting up stock

Sweeping: This is done to collect dust when the floor surface is too rough for a dust mop

Suction cleaning: Vacuuming with high-filtration machines to remove dry-soil form the surface.

Tarnish: This is a discoloration or deposition on a metal or alloy surface caused by chemical reaction with certain substances found in air, water and food stuffs. Different types of metals get tarnished when they are exposed to air (copper gets a greenish colour called ‘Verdigris’).