UNIT 3 RENOVATION PROCESS (4TH SEM)

GLOSSARY            

·       Renovation: It is the process to repair and improve the structure of an area or a building

·       Redecoration: It is the process to freshen or change in appearance of the area by refurbishing or by applying new paint or wall paper to area in different style and pattern

·       Refurnishing: It is the process to provide with new furnishings to the area

·       Re-modelling: remodeling works to improve upon or transform the existing design and layout of a room

·       Restoration: the process of returning the area, room or a building to its earlier good condition

Concept Renovation is the process of renewing and updating a hospitality property to offset the ravages of use and to modify spaces to meet the needs of changing markets constitutes renovation.

Reason to renovate: Hotel renovation has become much more than replacing worn out furniture and mattresses but a way to define a property improvement plan as well as the existing competition in today’s hotel industry.

It is essential to keep a hotel up to standard, fresh and technologically aligned in terms of interiors and facilities.  Being a new marketing tactic, renovation cycle peaks at three years and then it is time to do it again (where needed).

Types of Renovation

1. Minor Renovation (5 to 7 year cycle) – To replace or renew the non-durable furnishings and finishes within space, without changing the space’s use or physical layout. For instance, a minor renovation of a guestroom might include replacing carpets and wall coverings, drapery, bedspreads, minor paintwork, and touching up of the furniture finishes.

2. Major Renovation (12 to 15 year cycle) – To replace or renew all furnishings and finishes within a space and may include extensive modifications to the physical layout and utilization of the space itself. A major renovation of a guestroom might include everything described as a minor renovation, plus the replacement of furniture, bedding, lighting and accessories.

3. Restoration (25 to 50 year cycle) – Allows for a complete gutting of a space and replacing of all systems that are technically and functionally obsolete (outdated), while restoring furnishings and systems that can still be used given the current needs of the facility. It may, for instance, include wholesale replacement of kitchen and laundry facilities, interior demolition of entire guestroom floors to reconfigure the mix of rooms and / or the placement of bathrooms, the replacement of all mechanical, electrical and plumbing systems and so on.

SUBSIDIARY PROCESSES IN RENOVATION

The renovation project typically comprises four sub-processes:

Refurbishing	Redecoration	Restoration	Re-modelling
freshening up of a property	Renewal of the area or property	act of returning the structure to its former condition	changing the structure or form of a room or whole building
includes cosmetic changes such as changing the draperies, upholstery and so on	renewal of paintwork, touching up of furniture and finishes, renewal of soft furnishings, and spring cleaning	Repairing holes in the walls, fixing old fixtures or replacing them with replicas of the originals, and removing old carpet and refinishing the wood floors underneath are all examples of what may be involved in a restoration project. From an environmental and life-cycle perspective, restoration generally uses fewer new resources and may require less energy to complete	, adding, or removing walls, raising ceilings, or expanding the square footage you've crossed over into re-modelling territory

Renovation process includes: 

·       Evaluate need of refurbishing

·       Calculation of time (expected completion date)

·       Budgeting/ expenditure plan

·       Thematic choice (as per their feasibility)

·       Design feasibility studies (in terms of practicality)

·       Décor preliminaries (as per their suitability)

·       Staffing budget (if needs to provide uniform, training)

·       Equipment inventory (if any equipment is to be supplied from hotel)

·       Raw materials inventory and warehousing

·       Adjusting for inconvenience to guests, staff and suppliers (arranging alternatives)

Procedural Guidelines: This procedure may also include:

·       Planning permissions

·       Fire regulations

·       Health and safety aspects

·       Licensing laws

·       Company policies

Controls: All aspects where control must be executed should be tabulated. These include: 

·       Financial control

·       Purchasing control

·       Contracts

·       Insurance

·       Inspection

·       Records

Before handover from the contractor, a detailed snag list is prepared by the housekeeping supervisor.

Points to remember:

·       For guest room redecoration process inform front office and the engineering departments

·       Remove curtains, lampshades, bed covers, linen and guest supplies from the area and store them in the floor pantry. 

·       Get telephones disconnected.

·       Disconnect and store television sets separately.

·       Upholstered furniture should be sent to the upholstery yard for shampooing or repair. 

·       Roll up and remove all carpets and send for shampooing.

·       Seal bathtubs, washbasins and other ceramic fixtures.

·       Cover remaining items of furniture and fixtures with dust sheets.

Post renovation procedures- once the renovation process is done, handover is taken by the housekeeping department after snagging the area.

HOTEL XYZ SNAG LIST Date………………       Time…………                             Prepared by……………..
S. No.	Area/ Room No.	Electrical	Masonry	Plumbing	Carpentry	House keeping	Miscellaneous

Renovation: current marketing vogue in hotels

·       Demand for sustainable, healthy, locally authentic properties,

·       Renovation of existing hotel properties to meet pent-up demand and rising consumer expectations

·       Rise of the value-oriented “select-service” category, bridging the gap between luxury and economy.

·       Redesign of hotel lobby